Refund & Exchange Policy – King Fragrances
At King Fragrances, customer satisfaction is our priority. Please read our policy carefully to understand how refunds and exchanges are handled.
🔄 Exchange Policy
We offer exchanges only under the following conditions:
- The item received is damaged, defective, or incorrect.
- You notify us within 24 hours of receiving your order.
- The product is unused, in its original packaging, and not sprayed.
To request an exchange:
- Contact us on 📞 0309 0900003 or
📧 Kingfragrances7@gmail.com with your order details and a photo/video of the issue.
❌ No Refund Policy
Due to the nature of perfumes and hygiene standards, we do not offer refunds for:
- Change of mind
- Dislike of fragrance
- Opened or used products
📦 Return Shipping
- If an exchange is approved, the customer is responsible for returning the item to us unless it was our mistake (wrong or damaged product).
- Shipping costs are non-refundable.
✅ Tips for Smooth Transactions
- Always double-check your order before confirming.
- If you have questions about a fragrance, feel free to contact us for recommendations before purchase.
We appreciate your understanding and support. For any issues, please reach out—we’re here to help!
📞 0309 0900003
📧 Kingfragrances7@gmail.com